Human Resources Generalist

Job Locations US-KS-Lenexa
Posted Date 3 months ago(9/11/2020 3:16 PM)
# of Openings
Human Resources


WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 425,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. 


Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.




This position is responsible for providing a full range of HR support services to WaterOne divisions and departments.  HR Generalists contribute significantly to WaterOne goals and objectives by driving programs and processes that build, support and promote a compelling employment brand at WaterOne. HR Generalists help ensure compliance with all applicable regulations, laws, policies, and procedures.


Customer Service Commitment


WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.


Essential Functions


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Plan, develop, and implement talent acquisition activities/programs aimed at creating a positive candidate experience and building, supporting and promoting a strong employment brand. Proactively seek market intelligence to gain competitive advantage in attraction, assessment and sourcing methodologies.  Suggest new ideas for improving talent acquisition activities.
  • Coordinate the recruitment and selection process for both internal and external hires, ensuring compliance with all applicable legal and policy-related requirements. Post jobs, source and screen candidates, and participate in interviews with hiring managers and others, as appropriate. Coordinate the pre-employment processes, including preparing offer recommendations, extending job offers, and facilitating pre-employment drug and background screens.  Provide feedback to hiring team, as appropriate.
  • Utilize effective processes and methods to source, assess, and select candidates in coordination with input from interviewing teams and hiring managers. Act as a partner with hiring managers by developing positive relationships and a strong understanding of the organization and hiring needs.  Actively work toward sourcing and selecting diverse and qualified employees to support the organization. Manage candidate pools to ensure qualified candidates remain engaged in current or future opportunities.  Build long-term relationships with past and potential candidates.
  • Create and maintain partnerships with employment agencies, universities and other schools, professional organizations, and talent acquisition vendors to effectively network and develop a pipeline of candidates.
  • Administer applicant tracking software (ATS) and related processes to create an easy and seamless way for candidates to apply for WaterOne positions.
  • Identify, measure, and communicate meaningful talent acquisition metrics.
  • Maintain appropriate sourcing and recruiting records according to regulations and policy. Ensure compliance with EEO requirements.


  • Plan, develop, and implement employee activities/programs and employee communications aimed at creating a positive work environment and building, supporting and promoting a strong employment brand. Identify and recommend new employee-focused initiatives.  Coordinate, organize, and drive employee events utilizing cross-functional employee teams, as appropriate. Promote diversity and inclusion through employee engagement initiatives.
  • Coordinate employee communications for various HR initiatives in support of effective change management processes and being mindful of a consistent employment brand. Work with HR leadership to define overall HR communication needs and strategy; develop and execute communication plan ensuring that all messages and methods are connected to the overall strategy and business priorities.
  • Develop, maintain and facilitate WaterOne’s new hire orientation program and provide input and recommendations for further onboarding activities.
  • Prepare, create and update employee job descriptions in coordination with input from managers and incumbents.
  • Facilitate and support performance management processes. Assist employees and managers with performance related discussions, as needed.
  • Coordinate the exit survey process and provide analysis of survey results. Upon request, conduct other workforce data statistical analyses aimed at identifying and ultimately addressing areas of potential improvement.


  • Provide employee orientation for new employees as well as those changing employment statuses, i.e. part-time to full-time.
  • Improve organizational attractiveness by recommending new policies and practices, monitoring job offers and compensation practices, and emphasizing benefits and perks. Help to ensure that HR policies, procedures, and programs follow pertinent Federal and State regulations.
  • Develop effective relationships across the organization and champion positive employee engagement. Function as an “advocate” for employees at all levels of the organization.  Serve as a resource to employees related to employment activities, processes, policies, HRIS, etc. Provide advice and counsel to managers and supervisors regarding employee practices, performance improvement policies and employment laws.
  • Serve as brand ambassador at various events, such as career fairs and other recruiting events, networking events, HR professional organizations, etc. Collaborate with Communications team to develop creative ways for addressing talent acquisition and employee engagement needs.
  • Prepare and maintain employee files and HRIS system, as applicable, while ensuring accuracy, confidentiality, and compliance with company state and federal regulations.
  • Work within the salary administration system, including coordinating employment offers utilizing the offer matrix, salary changes and interpretation of salary related policies and procedures to ensure consistency throughout the organization. Conduct salary, benefits, and other HR related surveys.
  • Avoid legal challenges by understanding current legislation, enforcing policies and appropriate practices with managers, recommending new procedures, and conducting training, as designated.
  • Create and maintain partnerships with professional organizations and assigned vendors to effectively network and establish and maintain excellent service and business relationships.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Attend meetings and seminars to stay abreast of employee compliance and related laws; monitor trends and advise the organization appropriately.
  • Provide input, as necessary, for the applicable sections of the WaterOne budget. Manage budgeted resources appropriately.


Other Duties


  • Assist as needed during open enrollment period by preparing benefit materials, answering employee questions, and processing enrollment documents.
  • Assist with and carry out special projects as assigned.
  • Serve as a backup to other HR staff, as requested.
  • Perform administrative support functions in conjunction with the above listed responsibilities.
  • Performs other job duties as assigned.


Required Education, Skills & Experience


  • Bachelor’s degree in Human Resources or advanced degree in Business Administration or related discipline.
  • 3-5 years of professional human resources experience.
  • Requires 1-3 years of talent acquisition and/or employee engagement experience.
  • Excellent computer skills required, including experience with MS Office suite software and knowledge of HRIS software.
  • Excellent communication skills, including verbal, written, listening and presentation skills.
  • Highly effective interpersonal skills.
  • Good problem-solving skills
  • Requires the ability to maintain confidentiality and establish credibility as a trusted HR professional.
  • Knowledge of applicable laws and regulations pertaining to human resource issues.
  • Create and maintain accurate records and reports.
  • Handle multiple tasks concurrently, meet deadlines, work independently, and exercise good judgment.
  • Must meet WaterOne attendance standards.
  • Must pass post offer medical exam, including background verification and drug screen (may not apply to current employees).


Preferred Education, Skills & Experience


  • Professional HR certification, such as one or more of the following: PHR, SPHR, SHRM-CP, SHRM-SCP, IPMA-CP, CBP, CCP, or CEBS.
  • 3-5 years of experience administering HRIS software.

Core Competencies


These key core competencies are expected to be demonstrated by each employee at WaterOne:


  • Communicates Effectively – Demonstrates ability to listen and express oneself effectively and shares information as appropriate for the position needed to perform the job effectively.
  • Conscientiousness – Expresses the motivation to perform one's job in a careful, thorough way that adheres to the standards of honesty and integrity.
  • Customer Focus – Demonstrates a concern for satisfying both internal and external customers and builds collaborative relationships with customers and stakeholders.
  • Interpersonal Savvy – Demonstrates the ability to effectively coordinate with others to achieve goals and solve problems by maintaining flexibility and open mindedness.
  • Problem Solving/Drive for Results – Demonstrates the ability to find solutions to complex problems and consistently achieves results, even under tough circumstances.


Position Competencies


In addition to the core competencies, these key competencies are expected to be demonstrated by each employee in this position:


  • Adaptability and Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
  • Attracts Top Talent – Attracts and selects the best talent to meet current and future business needs.
  • Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Ethics and Integrity – Earns others’ trust and respect through honesty and professionalism by adhering to a set of core values.
  • Planning and Organizing – Coordinates ideas and resources to achieve goals in daily tasks.
  • Safety and Security Focus – Adheres to all workplace safety and security policies, standards, and practices.

Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee may occasionally lift/or move up to 20 pounds. The employee must be able to use a computer for multiple hours a day.  The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day.  The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually



WaterOne provides a total compensation package that includes:

  • Competitive base pay
  • Medical, dental, vision, life, AD&D, and LTD insurance
  • Flexible spending account
  • Voluntary deferred compensation savings account
  • Mandatory cash balance plan
  • Comprehensive wellness program
  • Educational assistance program
  • A variety of other benefit programs and activities 



Equal Opportunity Employer


WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).


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