• Developer Services Technician

    Job Locations US-KS-Lenexa
    Posted Date 2 months ago(3/12/2019 5:03 PM)
    # of Openings
  • Overview

    WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 425,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. 


    Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.


    Job Summary/Objective


    The purpose of this position is to review and evaluate construction plans for new commercial buildings, mixed-use, multi-family residential, as well as any commercial redevelopment and remodel, for compliance with WaterOne’s Cross-Connection Control program, ensure proposed water connections meet WaterOne standards, and issuing new service permits for commercial water connections. The Developer Service Technician also responds to distribution system and customer water quality concerns, customer water pressure concerns, on-site inspection of facilities for Cross-Connection Control compliance, provides water main sampling for new and replaced water mains, and assists with other aspects of the department as needed.


    Customer Service Commitment


    WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.


    Essential Functions


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Reads and interprets civil site plans, plumbing and mechanical plans; and ensures compliance with WaterOne’s Cross-Connection Control program and any proposed service connections meet WaterOne standards.
    • Utilizes knowledge of administrative policies, regulatory codes, legislative directives, precedents, or other guidelines to ensure full compliance with WaterOne Rules and Regulations, and any State or Federal requirements.
    • Serves as the primary contact for contractors, developers, engineers, and cities for plan reviews and compliance.
    • Responds to cross-connection and new service questions from contractors, engineers, architects, plumbers, and others.
    • Performs on-site facility inspections of installed backflow prevention assemblies for compliance and notifies of corrections needed.
    • Schedules and performs on-site surveys to identify cross-connections; issue reports and creates correspondence and enforcement notices.
    • Provides customer service in response to water quality concern and pressure concern calls. May involve site visits, collecting samples for lab verification, and performing simple field remediation.
    • Responds to, investigates, and resolves complex or emergency drinking water quality events that can occur in the water distribution system either individually or collaboratively with the Quality Control Lab and/or the Construction, Maintenance, Valving and Service Departments.
    • Collects water bacteriological verification samples on construction sites for new and replaced water mains. Observes chain of custody requirements for transporting water samples to preserve the validity prior to laboratory analysis; conducts basic field sample tests such as chlorine, temperature, dissolved oxygen, conductivity, PH and turbidity.
    • Calibrates and verifies calibration of equipment used for water quality analysis.
    • Coordinates activities with other department employees, other WaterOne departments, local jurisdictions, property owners, developers, engineers, architects, and contractors. 
    • Maintains necessary inventory of material and supplies in department wet lab and vehicles.


    Other Duties

    • Provides support and backup to other department positions as needed, which may include assistance with construction cost estimating for new water mains, main extension work, residential new service permits, etc.
    • Position is on call for evening and weekend work/response.
    • Perform other duties as assigned.


    Required Education, Skills & Experience

    • Two-year degree/certificate in Engineering Technology, Plans Reviewer, or equivalent plus two years’ experience as an Engineering Technician or Plan Reviewer, or performing equivalent work. Note: An equivalent combination of education and experience may be considered.
    • Ability to read and interpret engineering drawings, including site plans, building plumbing plans, and mechanical systems.
    • Successfully completed, or can successfully complete within six months of hire date, a Cross-Connection Control class approved by WaterOne.
    • Requires ability to read, analyze, understand and explain clearly, technical information regarding all aspects of the Cross-Connection Control program.
    • Ability to understand and interpret plumbing codes, applicable state statutes, and WaterOne’s Rules and Regulations and policies.
    • Must have basic knowledge of water hydraulics.
    • Ability to learn the proper use of water analysis equipment and accurately interpret results of that analysis.
    • Requires proficiency or ability to become proficient in the use of SAP, GIS, LIMS, Microsoft Office 365, and Bluebeam software applications.
    • Well organized and able to set priorities. Able to work on multiple projects concurrently.
    • Ability to establish and maintain effective working relations with all WaterOne departments, governmental agencies, and the public.
    • Requires excellent verbal and written communication skills. Must be able to interact directly with customers, engineers, contractors, developers, and others by telephone, written correspondence, or in person.
    • Ability to handle difficult and stressful situations with tact and diplomacy.
    • Ability to work occasional overtime and to respond to occasional emergency call-outs.
    • Ability to work independently in the field with minimum supervision.
    • Must be in possession of a valid driver’s license and continuously meet WaterOne driving standards.
    • Ability to adhere to all safety standards as set forth by WaterOne, including proper use of personal protective equipment, Excavation and Trenching for the Competent Person training, and OSHA Permit-Required Confined Space Entry training.
    • Must pass post offer medical exam, including drug screen and background verification.


    Preferred Education, Skills & Experience

    • Engineering Technician or Plan Reviewer Certificate is desirable.
    • Water Utility experience

    Position Competencies


    In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:


    • Problem Solving – Resolves difficult or complicated challenges.
    • Creative and Innovative Thinking – Develops fresh ideas that provide solutions to all types of workplace challenges.
    • Drives Results – Consistently achieving results even under tough circumstances.
    • Collaboration – Building partnerships and working collaboratively with others to meet shared objectives.
    • Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.


    Physical Requirements


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee may occasionally lift/or move up to 50 pounds and frequently lift and/or move up to 20 pounds. The employee must be able to use a computer for five hours or more per day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day.  The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine. The employee must be in possession of a licenses and be able to operate a vehicle at any given time. The employee must be able to occasionally position self to inspect items, collect samples on construction sites (sometimes within excavation trenches), and perform other field activities. The employee must be able to ascend and descend ladders, and occasionally work in outdoor weather conditions.


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.


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