• Meter Repair

    Job Locations US-KS-Lenexa
    Posted Date 4 days ago(12/7/2018 4:03 PM)
    # of Openings
  • Overview

    WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 425,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. 


    Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.




    The purpose of this position is to provide repair, replace, test, rehabilitate, troubleshoot, and maintain meters, MIUS, meter installations, and related plumbing accessories of all service connections serving WaterOne domestic and wholesale customer accounts.  This position will provide maintenance services for the AMI network and meter replacement and will collaborate with field services and meter reading.   


    Customer Service Commitment


    WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.


    Essential Functions


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Replace and repair water meters.
    • Perform flow and pressure tests on customer service connections.
    • Test meters for accuracy; test large meters using field test equipment and small meters on the test bench.
    • Diagnose customer complaints for noisy plumbing, no water, service line leaks, and frozen plumbing.
    • Repair leaks on meters, meter connections and meter setters.
    • Record all pertinent data on meter repair notifications and distribution notifications including all materials and parts used in the work.
    • Replace meter pit lids, electronic meter wiring and connections, and program SmartPoints.
    • Install and service filter devices for water quality monitoring purposes in customer service lines.
    • Evaluate new meter and meter pit materials and equipment for possible standard use.
    • Keep daily contact with Foreman-Meter Repair.
    • Schedules routine maintenance of assigned vehicle and report problems with vehicle to Foreman-Fleet Mechanics.
    • Maintain a clean vehicle, tools and equipment.


    Other Duties


    • Assist other crews and departments with service to them such as confirmation of high bill checks, leaks on customer plumbing, pump water from meter pits, remove and replace meters, and other meter needs.
    • Employees in this position are designated as “Key Responders” and as such are required to respond to emergency conditions outside normal working hours.
    • Performs other job duties as assigned.


    Position Competencies


    In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:

    • Analysis/Reasoning – Examines data to grasp issues, draw conclusions, and solve problems.
    • Problem Solving – Resolves difficult or complication challenges.
    • Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.

    Required Education, Skills & Experience


    • High school diploma or GED required.
    • Certification of Water Distribution System Operations and Maintenance, or ability to obtain within six months.
    • Confined spaces certification, or ability to obtain within three months.
    • Clear understanding of the various types of meters and applications.
    • Knowledge of the AMI system, understanding of the RNI, and interpretation of the MDMs, or the ability to do so within six months.
    • Ability to read and interpret maps from WaterOne GIS system and other sources.
    • Basic understanding of commercial and residential plumbing systems.
    • Ability to recognize and identify potential hazards of cross-connected plumbing.
    • Clear understanding of WaterOne Rules & Regulations pertaining to service connections and metering.
    • Ability to interact with customers and can explain where WaterOne’s responsibility for service lines, meters, and installations ends and where the customer’s responsibility begins.
    • Proficiency in Microsoft Office suite of software with emphasis in Excel, Word, and Outlook.
    • Proficiency or ability to become proficient in the use of SAP, GIS, and AIMS software applications.
    • Experience in dealing with members of the public. Requires the ability to meet and deal tactfully and effectively with the public.
    • Mechanical aptitude and be able to use hand and power tools for replacement/repairs.
    • Possess a valid driver’s license and continuously meet WaterOne driving standards.
    • Ability to work with no direct supervision after receiving initial work assignments; ability to use good judgment and make sound decisions based on knowledge of the job and of WaterOne Rules & Regulations.
    • Strong verbal and written communication skills.
    • Capability to work in all kinds of weather.
    • Must have excellent attendance.
    • Commitment to excellence and a desire to see WaterOne meet its goals.
    • Must pass post offer medical exam, including drug screen and background investigation (may not apply to current employees).



    Physical Requirements


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee may occasionally lift/or move up to 100 pounds; up to 20 pounds frequently, and up to 10 pounds constantly. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day.  The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine. The employee must be in possession of a licenses and be able to operate a vehicle at any given time. The employee must perform field assignments in poor weather and driving conditions and deal with other hazards of field work. The employee may be required to perform work in confined spaces. The employee must be able to frequently position self to view, inspect, or adjust items while performing field activities.


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee could be exposed to outdoor weather conditions, fumes, toxic chemicals and heat. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually low to moderate.


    Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.


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