WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 425,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on.
Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.
The purpose of this position is to promote optimum service, customer satisfaction, and good public relations for WaterOne. Under the general supervision of the Manager-Customer Service, the incumbent supervises the employees who serve as WaterOne’s primary point of contact for customers via phone and email. The Supervisor is responsible for ensuring that staff members are properly trained in all systems, that communication meets quality expectations, and that customer requests are entered into the systems properly and monitored to their completion with a final follow up to the customer per WaterOne service standards.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:
Required Education, Skills & Experience
Must pass post offer medical exam, including drug screen and background verification (may not apply to current employees).
Preferred Education, Skills & Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to move or transport items weighing up to 20 Ibs. occasionally. The employee must be able to use a computer for five hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually