The purpose of this position is to provide water service field work for customers. This may include turning water on/off for customers moving in/out and reinstalls meters for reconnects. This position will also install and read AMR devices in the field and via a website. This position is under the general supervision of the Supervisor-Field Services and requires daily face-to-face contact with customers.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These key competencies are expected to be demonstrated by each employee in this position:
Required Education, Skills & Experience
Preferred Education, Skills & Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is frequently required to stoop, kneel, or crouch. The employee may occasionally lift/or move up to 60 pounds, regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee is required to apply a “buddy system” for products weighing more than 70 lbs. Employee must be able to work at varying heights, typically 5 feet to 15 feet above the floor. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.