• Field Representative

    Job Locations US-KS-Lenexa
    Posted Date 2 weeks ago(5/9/2018 8:55 AM)
    # of Openings
    Construction/General Labor
  • Overview



    The purpose of this position is to provide water service field work for customers. This may include turning water on/off for customers moving in/out and reinstalls meters for reconnects.  This position will also install and read AMR devices in the field and via a website.  This position is under the general supervision of the Supervisor-Field Services and requires daily face-to-face contact with customers.


    Customer Service Commitment


    WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.


    Essential Functions


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Provide turn-on, turn-off, and transfer of water service.
    • Provide follow up on inquiries with customers for verification of repairs for billing adjustment.
    • Locate and read meters unable to be read by Meter Readers.
    • Investigate irregularities noted by Meter Readers or discovered from daily edit to ensure correct billing.
    • Route assigned orders to ensure all specific time orders are met. Must revise routing to compensate for radio-received orders in the field.
    • Locate meter pits or curb boxes and replace broken pit lids and curb box lids. Clean out curb boxes and meter pits as needed.
    • Be alert and report unmetered use of water and other problems related to WaterOne facilities and infrastructure.
    • Install and monitor AMR devices in the field and on a computer.
    • Verify meter serial numbers, locations, and meter dial readings on daily stops.
    • Responsible for the supervision of installations of water meters installed for new construction.
    • Investigate and respond to customer inquiries regarding high bill complaints.
    • Relate well to WaterOne customers by being helpful and courteous. Communicate clearly in a businesslike manner.
    • Must adhere to WaterOne Safety Rules, Personnel Policies, and Rules & Regulations.


    Other Duties

    • Wear uniform properly, display the WaterOne insignia, and carry an official WaterOne ID card.
    • Clean assigned vehicle per WaterOne standards and report mechanical problems to Fleet Maintenance immediately.
    • Use and stay proficient on field computers, tools, and other WaterOne provided equipment.
    • Performs as back up to Meter Reading Section as needed.
    • Performs other job duties as assigned.


    Position Competencies


    These key competencies are expected to be demonstrated by each employee in this position:

    • Analysis/Reasoning – Examines data to grasp issues, draw conclusions, and solve problems.
    • Problem Solving – Resolves difficult or complication challenges.
    • Creative and Innovative Thinking – Develops fresh ideas that provide solutions to all types of workplace challenges.
    • Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.


    Required Education, Skills & Experience

    • High school diploma or GED required.
    • A valid driver's license and continuously meet WaterOne driving standards.
    • An aptitude for mathematics and be able to write legibly.
    • Experience in dealing with members of the public. Requires the ability to meet and deal tactfully and effectively with the public.
    • Able to understand and follow oral and written instructions.
    • Clear understanding of WaterOne Rules & Regulations pertaining to service connections and metering.
    • Proficient in Microsoft Office suite of software with emphasis in Excel, Word, and Outlook.
    • Proficient or ability to become proficient in the use of SAP, GIS, and AIMS software applications.
    • Interact with customers and be able to explain where WaterOne’s responsibility for service lines, meters, and installations ends and where the customer’s responsibility begins.
    • A mechanical aptitude and be able to use hand and power tools for replacement/repairs.
    • Establish and maintain effective working relationships with other employees and the general public.
    • Basic knowledge of plumbing and plumbing fixtures.
    • Be able to pass a post offer medical exam, including background verification and drug screen (may not apply to current employees).


    Preferred Education, Skills & Experience

    • Minimum of one year of customer contact experience.
    • Ability to maintain records and prepare reports.
    • Ability to work independently and exercise good judgment.
    • Ability to perform assigned tasks frequently with a flexible work schedule, including overtime, weekend and holidays.
    • Ability to organize and coordinate activities.


    Physical Requirements


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is frequently required to stoop, kneel, or crouch. The employee may occasionally lift/or move up to 60 pounds, regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee is required to apply a “buddy system” for products weighing more than 70 lbs. Employee must be able to work at varying heights, typically 5 feet to 15 feet above the floor.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.


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