WaterOne

  • Applications Administrator

    Job Locations US-KS-Lenexa
    Posted Date 2 months ago(5/8/2018 4:47 PM)
    ID
    2018-1274
    # of Openings
    1
    Category
    Information Technology
  • Overview

    We have an outstanding opportunity for an Applications Administrator to join our organization! The purpose of the Applications Administrator is to work directly with Database Administrators, Network and System Engineers, Developers, Business Analysts and Project Managers to provide expertise and administration for various enterprise applications, including: installation, upgrades/patches, configuration, availability, recoverability, scalability, and security of new and existing applications in the WaterOne landscape.

     

    Customer Service Commitment

     

    WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.

    Responsibilities

    Essential Functions

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Coordinates the planning, design, implementation, patching and upgrading of enterprise systems.
    • Committed to implementing and maintaining best practices for applications in the WaterOne enterprise.
    • Creates, implements, and oversees application policies and procedures to ensure high security, availability, and recovery.
    • Takes ownership of escalated system and application issues to either resolve or coordinate technical resolution of enterprise applications.
    • Monitors applications and systems to identify and resolve issues impacting performance and security.
    • Analyzes existing applications and systems and recommends performance improvements, future enhancements, and alternative solutions.
    • Consistently works with vendors of COTS applications for implementation, problem resolution, and upgrades.
    • Responsible for timely and accurate reporting to users and management on the status of technical implementations and resolutions.
    • Assist with user logon creation and administration, recommendation and assignment of security roles and groups, and general administration of user accounts within the compliance of Information Technology standards.
    • Create, implement, and document automated process and jobs using existing tools and/or existing software.
    • Administration of SAP, GIS, and SCADA applications.
    • Provide recommendations for application software technology enhancements.
    • Provides technical resources for infrastructure, database, and application development teams.

    Other Duties

    • Participates in on-call duties 24/7, and planned or un-planned weekend/evening work
    • Perform other duties as assigned.

    Qualifications

    Position Competencies

     

    In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:

    • Analysis/Reasoning – Analyzes and examines data to grasp issues, draw conclusions, and solve problems.
    • Problem Solving – Partners with customers to resolve difficult and complex challenges utilizing applications expertise.
    • Creative and Innovative Thinking – Develops fresh ideas that provide solutions to challenges.
    • Technical Expertise – Applies technical knowledge and develops technical solutions to resolve a wide range of complex problems.

    Required Education, Skills & Experience

    • Requires an undergraduate degree in Computer Science, Information Systems Management, or a related field. Professional certification a plus.
    • At least five years of technical experience working in Information Technology with progressive technical experience and responsibilities across multiple specialties
    • Must have three years Application Administration knowledge and experience Note: An equivalent combination of education and experience may be considered in meeting the requirements in Items 1 through 3.
    • Must have experience with and knowledge of web services, security layers, cloud and on-premise application administration, disaster recovery, and HA.
    • Must have a working knowledge of Windows Operating Systems, VMWare, Clustering, DMZs.
    • Must have knowledge of cloud-based solutions, LAN concepts, database concepts - including SQL querying & reporting, and the installation and configuration of data access technologies for the server and client.
    • Must have strong change management, documentation, problem solving, and technical skills.
    • Must demonstrate the ability to move between high level architecture review/design to solution level implementation
    • Must have good customer service skills.
    • Must be well organized, creative, and detail oriented.
    • Must be assertive, flexible, demonstrate initiative and sound judgment.
    • Must interface well with departmental and user department personnel.
    • Must have excellent decision-making skills.
    • Must have excellent business sense and communication skills.
    • Ability to maintain confidentiality of all user materials.

    Preferred Education, Skills & Experience

    • Working knowledge of ERP Administration
    • Working knowledge of GIS Administration, ESRI geodatabases, and ArcGIS tools
    • Working knowledge of N-Tier Architecture

    Physical Requirements

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The employee may occasionally life/or move up to 20 pounds. The employee must be able to use a computer for several hours a day.  They must be able to move from one location to another (outdoor worksites, WaterOne facilities, etc.) occasionally. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine. While performing the duties of this job, the employee must be able to remain in a stationary position for up to several hours a day.

     

    Work Environment

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually

    moderate.


    EOE

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