The purpose of this position is to facilitate process improvements by collaborating with cross-functional teams, analyzing business processes, visualizing data for presentation, recommending process improvements, and serving as a liaison between the division and IT. To support effective and timely completion of WaterOne initiatives, the Data Analyst will participate in delivering projects; will perform functionality and user acceptance testing on internal and external applications; and will represent Customer Relations as a subject matter expert. Additional responsibilities include developing data models, reports and analytics solutions that are designed to meet divisional goals, supplying mandated reporting data, and ensuring compliance with audit standards.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These key competencies are expected to be demonstrated by each employee in this position:
Required Education, Skills & Experience
Preferred Education, Skills & Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. The employee must be able to use a computer for several hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually