The purpose of this position is to supervise a group of Field Representatives and future AMI Technicians that are responsible for providing field water service and water conservation information to WaterOne customers, and for Advanced Metering Infrastructure (AMI) maintenance and operations. The Supervisor is responsible for insuring that Field Representatives are properly trained in field procedures per company service standards. This position is a working supervisor who also performs all types of field work assigned to team members. All efforts are geared to promote optimum service, customer satisfaction, and good public relations for WaterOne. This position has a role in the development, implementation, and monitoring of the AMI system.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These key competencies are expected to be demonstrated by each employee in this position:
Required Education, Skills & Experience
Preferred Education, Skills & Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is frequently required to stoop, kneel, or crouch. The employee may occasionally lift/or move up to 50 pounds, regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds. The employee is required to apply a “buddy system” for products weighing more than 70 lbs. Must be able to frequently position self to view, inspect, or adjust items while performing field activities. Must be able to move from one location to another frequently. Must be able to remain in a stationary position for up to several hours a day. Must be able to use office productivity equipment such as a calculator, personal computer, printer, and copy machine. Must be able to operate a vehicle.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary due to hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.