WaterOne

Meter Reader

US-KS-Lenexa
5 days ago
ID
2017-1200
# of Openings
1
Category
Customer Service/Support

Overview

We have an outstanding opportunity for a Meter Reader to join our organization.  The Meter Reader performs meter reading field work and verifies meter readings for billing. The Meter Reader reads AMR devices in the field and via a website.  This position is under the general supervision of the Foreman-Meter Reading. It is the beginning point for insuring water bills are issued accurately and involves daily face-to-face contact with customers.  

Responsibilities

  • Requires ability to open meter pit lids, read meters accurately, and replace pit lids correctly.
  • Must meet minimum standards for number of meters read and not exceed the number of errors allowed per month.
  • Must adhere to WaterOne’s Uniform Standards by properly wearing the uniform, displaying the WaterOne insignia, and carrying an official WaterOne ID card.
  • Must relate well to WaterOne customers by being helpful and courteous. 
  • Must communicate clearly in a business-like manner.
  • Must adhere to WaterOne Safety Rules, Personnel Policies, and Rules & Regulations.
  • Must be capable of driving to assigned routes, walk from meter to meter and record consumption by entering meter readings into their assigned field computer.
  • Must record unusual conditions in their field computer; e.g.,  meter leaks, low or high consumption, broken meter dials and glass, unauthorized connections of pipes, inoperative meters, broken meter lids, and unsafe conditions.
  • Investigate irregular readings to ensure correct billing.
  • Check service addresses for possible occupancy by a new customer.
  • Verify meter serial numbers, locations, and meter dial reading on daily stops.
  • Locate meter pits and replace broken pit lids and curb box lids.  Be alert for un-metered use of water and other problems related to WaterOne facilities and infrastructure.
  • Clean assigned vehicle per WaterOne standards and report mechanical problems to Fleet Maintenance immediately.
  • Use and stay proficient on computers, tools and other WaterOne provided equipment.
  • Must have working knowledge of the Customer Information Systems (CIS), Customer Relationship Management Systems (CRM), and Human Resources System (HR) as they apply to the Meter Reading Section.
  • Must perform field assignments in poor weather and driving conditions and deal with other hazards of field work.
  • Performs other job duties as assigned.

Qualifications

  • Must have a high school diploma or GED.
  • Must have a valid driver's license and continuously meet WaterOne driving standards.
  • Must have an aptitude for mathematics and be able to write legibly.
  • Requires effective oral communication skills and ability to deal tactfully with the public.
  • Must be able to understand and follow oral and written instructions.
  • Minimum of one year of customer contact experience preferred.
  • Requires ability to work independently.
  • Requires knowledge of streets in WaterOne’s service area.
  • Must have basic knowledge of plumbing and plumbing fixtures.
  • Must pass post offer medical exam, including drug screen and background verification.

 

WaterOne provides a quality total compensation package that includes:

  • Competitive base pay
  • Medical, dental, vision, life, AD&D, and LTD insurance
  • Flexible spending account
  • Voluntary deferred compensation savings account
  • Mandatory cash balance plan
  • Comprehensive wellness program
  • Educational assistance program
  • A variety of other benefit programs and activities

 

WaterOne provides an excellent work environment, including facilities and job sites that are tobacco-free.  WaterOne is recognized for its strong, proven commitment to safety.

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